Member Privacy Policy
We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and store your information when you use our app for scooter rentals. By using the Ride Mobility app, you consent to the practices described in this Privacy Policy.
No Refund Policy
The member-customer acknowledges that there is a no refund policy in place for the use of ride services. It is solely the member-customer’s decision and capability to add funds to their ride wallet for service usage. Due to this, Ride Mobility will not issue cash refunds for any services but may distribute credits where applicable.
Member signature permissions
Upon signing up for the ride mobility software, the member-customer agrees that by acknowledging the terms and conditions through a checkbox, our software will generate an electronic signature of recognition. This signature will be kept on file with a timestamp for all civil or criminal proceedings and company records.
1. Information We Collect
1.1 Personal Information:
When you create an account and use the Ride Mobility app, we may collect personal information such as your name, email address, phone number, and payment details. This information is necessary to provide you with our scooter rental services.
1.2 Usage Information:
We may collect information about how you use the Ride Mobility app, including the dates and times of your rentals, distances traveled, and scooter usage patterns. This information helps us improve our services and tailor them to your needs.
1.3 Location Information:
To facilitate scooter rentals and enhance your user experience, we may collect and process location information when you use the Ride Mobility app. You have the option to enable or disable location services through your device settings.
2. Use of Information
Providing Services:
We use the information we collect to provide you with the Ride Mobility app’s full functionality, including facilitating scooter rentals, processing payments, and providing customer support.
2.2 Communication:
We may use your contact information to send you important updates, notifications, and promotional offers related to the Ride Mobility app. You can opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication.
2.3 Improving our Services:
We analyze the data we collect to understand user preferences, enhance the app’s features, and improve the overall user experience. This includes troubleshooting issues, conducting research, and performing data analytics.
2.4 Legal Compliance:
We may use your information to comply with applicable laws, regulations, and legal processes. This includes responding to legal requests, enforcing our rights, and protecting the safety and security of our users.
3. Sharing of Information
3.1 Third-Party Service Providers:
We may engage trusted third-party service providers to assist us in delivering our services. These service providers have access to your personal information only to the extent necessary to perform the tasks assigned to them and are obligated to keep your information confidential.
3.2 Business Transfers:
In the event of a merger, acquisition, or sale of our company, customer information may be transferred as part of the transaction. We will notify you via email or through a prominent notice on our app of any change in ownership or the use of your personal information.
3.3 Legal Requirements:
We may disclose your personal information if required to do so by law or in response to valid legal requests, such as subpoenas or court orders.
4. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
5. Data Retention
We retain your personal information for as long as necessary to provide you with our services, comply with legal obligations, resolve disputes, and enforce our terms and policies. If you request the deletion of your account, we will proceed in accordance with your further direction.
6. Customer Rights
6.1 Access and Update:
You have the right to access, correct, update, or delete the personal information we hold about you. You can manage your account settings and make changes to your personal information within the Ride Mobility app. If you need assistance or have any concerns, please contact our customer support team.
6.2 Opt-Out:
You can choose to opt out of receiving promotional communications from us by following the unsubscribe instructions provided in the communication or by contacting us directly. Please note that even if you opt out of receiving promotional emails, we may still send you important administrative messages regarding your account.
6.3 Location Information:
You have the ability to control the collection and use of your location information through your device settings. However, disabling location services may limit certain features of the Ride Mobility app.
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any modifications will be effective upon posting the revised policy on the Ride Mobility app. We encourage you to review this Privacy Policy periodically for any updates.
- 8. Operating Procedures for rented equipment
- Ride Mobility, Ride App INC’s core operating procedure involves cooperation with law enforcement. Law enforcement serves as the legal standard and the company’s safety protocol to ensure peace in recovering all rented property outside the geofence operation boundary.
- All Ride Mobility users and Ride App INC members must agree to these rental terms during the sign-up process to operate any Ride Mobility rented equipment and use all Ride applications.
- The member-customer agrees to be advised via phone call, email, or contact at the customer-member’s address brokered by a peace officer to recover rented property.
- The member- customer agrees If the property is outside the geofence operations boundaries, Ride App Inc management may act via these terms and conditions and employee handbook recovery procedures to recover property.
- Member- customer agrees and fully understand that calls from staff in any capacity may occur, or emails, or law enforcement may intervene to broker the peace in the recovery of ride mobility equipment.
- All ride members-customers agree to escalated methods to recover property and operate any or all ride mobility software, services, or rented property.
- Ride management retains the right to confront, approach, and reclaim any and all ride mobility rented property that is in clear sight, or view.
- The member-customer agrees that if the rented property is not recovered through Standard Operating Procedures for rented equipment, law enforcement must be notified that the equipment is considered stolen, and ride management must secure a police report for company records and insurance requirements.
- The member-customer consents that any Ride Mobility employee may continue the investigation to recover the scooter until either the company can no longer receive data on the scooter’s location, or management has proceeded with civil actions to recover the scooter and damages.